--- title: Troubleshooting the device description: What kind of problems related to its use can occur with GLUCUBE device --- [Skip to content](https://kw.glucube.com/en/support/troubleshooting-the-device#main-content) - [English](https://kw.glucube.com/en/support/troubleshooting-the-device) - [Español](https://kw.glucube.com/support/resolución-de-problemas-con-el-dispositivo) English Show submenu for translations [![Logo GLUCUBE\_Negativo](https://kw.glucube.com/hs-fs/hubfs/Logo%20GLUCUBE_Negativo.png?width=200&height=22&name=Logo%20GLUCUBE_Negativo.png)](https://www.glucube.com/) - [Conoce GLUCUBE](https://www.glucube.com/) - [Cómo funciona](https://www.glucube.com/como-funciona/) - [Para quien es](https://www.glucube.com/glucometro-sin-pinchazo-diabetes-tipo-2/) - [Comprar](https://www.glucube.com/comprar-medidor-glucosa-sin-pinchazo/) - [GLUCUBE Panel](https://panel.glucube.com/es/welcome/professional/login) Open main navigation Close main navigation - [Conoce GLUCUBE](https://www.glucube.com/) - [Cómo funciona](https://www.glucube.com/como-funciona/) - [Para quien es](https://www.glucube.com/glucometro-sin-pinchazo-diabetes-tipo-2/) - [Comprar](https://www.glucube.com/comprar-medidor-glucosa-sin-pinchazo/) - [GLUCUBE Panel](https://panel.glucube.com/es/welcome/professional/login) - - [English](https://kw.glucube.com/en/support/troubleshooting-the-device) - [Español](https://kw.glucube.com/support/resolución-de-problemas-con-el-dispositivo) English Show submenu for translations - [Report an issue](https://lp.glucube.com/es/ticket-glucube-support) [Report an issue](https://lp.glucube.com/es/ticket-glucube-support?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center | GLUCUBE](https://kw.glucube.com/en/support?hsLang=en) 2. [GLUCUBE device](https://kw.glucube.com/en/support/glucube-device?hsLang=en) # Troubleshooting the device ## What kind of problems related to its use can occur with GLUCUBE device When taking measurements you need to use GLUCUBE device, which is very important to work properly. Different types of problems related to its use can occur The main problems that can occur are: - [The device does not connect to the App](https://kw.glucube.com/en/support/troubleshooting-the-device#app) - [The device does not turn on and when connecting it for charging the orange LED flashes and turns off](https://kw.glucube.com/en/support/troubleshooting-the-device#doesNotTurnOn) - [The device emits a faulty sound when turned on](https://kw.glucube.com/en/support/troubleshooting-the-device#sound) - [The LED does not turn on, but the device emits the beep](https://kw.glucube.com/en/support/troubleshooting-the-device#led) ### The device does not connect to the App If the device does not connect to the App after prolonged use over the days, it may be due to a lack of battery. The solution to this problem is to charge the device, it can be used again once the battery LED is blue, indicating that it has a full battery. If the problem persists, please contact Customer Service The device does not turn on If the device does not turn on, you will need to charge it to be able to use it again. Wait for the battery LED to turn blue, indicating that the battery is at full capacity If the battery LED instead of remaining fixed it, flashes and turns off, when you connect it to charge the battery, you should contact Customer Service ### The device emits a defective sound when turned on If the device turns on but instead of emitting a normal beep, what sounds is a defective beep, this should be due to a technical problem with the product If this problem occurs, please contact Customer Service so that they can solve the problem The LED does not turn on, but the device emits the beep If the LED does not turn on but does emit the beep: - Ensure that the device has battery If this problem occurs, please contact Customer Service so that they can solve the problem - [Getting started](https://kw.glucube.com/en/support/getting-started?hsLang=en) - [GLUCUBE device](https://kw.glucube.com/en/support/glucube-device?hsLang=en) - [GLUCUBE APP](https://kw.glucube.com/en/support/glucube-app?hsLang=en) - [FAQs](https://kw.glucube.com/en/support/faqs?hsLang=en#main-content) - [General](https://kw.glucube.com/en/support/faqs?hsLang=en#general) - [Purchasing and logistics](https://kw.glucube.com/en/support/faqs?hsLang=en#purchasing-and-logistics) - [Technical](https://kw.glucube.com/en/support/faqs?hsLang=en#technical) [![Logo GLUCUBE\_Negativo](https://kw.glucube.com/hs-fs/hubfs/Logo%20GLUCUBE_Negativo.png?width=200&height=22&name=Logo%20GLUCUBE_Negativo.png "Logo GLUCUBE_Negativo")](https://www.glucube.com/) Copyright © 2025, iGluco Tech S.L. [mailto:email@email.com](mailto:email@email.com)