What kind of problems related to its use can occur with GLUCUBE device
When taking measurements you need to use GLUCUBE device, which is very important to work properly. Different types of problems related to its use can occurThe main problems that can occur are:
- The device does not connect to the App
- The device does not turn on and when connecting it for charging the orange LED flashes and turns off
- The device emits a faulty sound when turned on
- The LED does not turn on, but the device emits the beep
The device does not connect to the App
If the device does not connect to the App after prolonged use over the days, it may be due to a lack of battery.
The solution to this problem is to charge the device, it can be used again once the battery LED is blue, indicating that it has a full battery.
If the problem persists, please contact Customer Service
If the device does not turn on, you will need to charge it to be able to use it again.
Wait for the battery LED to turn blue, indicating that the battery is at full capacity
If the battery LED instead of remaining fixed it, flashes and turns off, when you connect it to charge the battery, you should contact Customer Service
The device emits a defective sound when turned on
If the device turns on but instead of emitting a normal beep, what sounds is a defective beep, this should be due to a technical problem with the product
If this problem occurs, please contact Customer Service so that they can solve the problem
If the LED does not turn on but does emit the beep:
- Ensure that the device has battery
If this problem occurs, please contact Customer Service so that they can solve the problem